Shipping & Returns
Everything you need to know about ordering, delivery, and returns at PaperHue
At PaperHue, we're committed to delivering exceptional products with exceptional service. This page covers everything about shipping your orders and our straightforward return policy. We work with trusted logistics partners to ensure safe, timely delivery.
Free Shipping on Orders Over ₹500
Enjoy complimentary shipping on all orders exceeding ₹500. Standard shipping rates apply for orders below ₹500.
Shipping Information
Processing Times
Standard Items
2-5
Business days
Ready-to-ship products
Custom Orders
7-14
Business days
Personalized items
Peak Season
5-10
Business days
Holidays & festivals
Processing Starts: After payment verification. Orders don't process on weekends or public holidays. You'll receive a shipping notification once dispatched.
Delivery Options
Standard Delivery
Delivery within 5-7 business days across India. Available for orders above ₹500 (free shipping) or ₹50-499 (flat ₹49 fee).
Shipping Restrictions
We currently ship to all locations within India. For international shipping inquiries, please contact our support team.
Return Policy
7-Day Return Guarantee
Not completely satisfied? Return eligible items within 7 days of purchase for a full refund or exchange. We stand behind the quality of our products.
Return Eligibility
Eligible for Return
Items in original, unused condition with all packaging and tags
Quality Issues
Defective or damaged items eligible for replacement or refund
Not Eligible for Return
Used, damaged, or personalized items; custom orders without defects
How to Initiate a Return
- 1
Contact Our Team
Email hello@paperhue.com with your order number and reason for return within 7 days of purchase
- 2
Receive Return Label
We'll provide a prepaid shipping label and return instructions
- 3
Pack and Ship
Securely pack the item in original packaging and ship using the provided label
- 4
Refund Processed
Once received and inspected, refund issued within 7-10 business days
Return Shipping
We provide prepaid return shipping labels for all eligible returns. Simply use the label we provide to ship your item back to us free of charge.
Refund Processing
Processing Time
7-10 business days after item received and inspected
Refund Method
Credited to original payment method (may take 2-5 more days to reflect)
Partial Returns
Refund issued for item only; original shipping not refundable
Damaged Items
Full refund including return shipping for defective items
Exchanges
Prefer an exchange instead of a refund? No problem! We can exchange items for different sizes, colors, or products at no extra cost (if equal or lower value).
Contact hello@paperhue.com with your order number and specify the item you'd like to exchange for. We'll process it quickly.
Eco-Friendly Packaging
We're committed to sustainability. All items are carefully wrapped with protective, eco-friendly materials that minimize environmental impact.
Sustainable Materials
Recyclable and biodegradable packaging materials
Minimal Waste
Right-sized packaging to reduce excess material
Gift Wrapping
Complimentary eco-friendly gift wrapping available
Carbon Neutral
We offset shipping emissions through environmental programs
Get in Touch
Have questions about shipping or returns? Our support team is here to help within 24 hours.
Quick Answers
How long do refunds take? ▼
Refunds are processed within 7-10 business days after we receive and inspect your return. Credit may take an additional 2-5 days to appear in your account.
Can I return custom/personalized items? ▼
Personalized items cannot be returned unless defective. However, if there's a quality issue, we'll replace or refund the item.
What if my package arrives damaged? ▼
Report damage within 48 hours with photos to hello@paperhue.com. We'll arrange a replacement or refund immediately.
This Shipping and Return Policy is subject to change at any time. We recommend reviewing this policy regularly for updates. For the most current information, please visit our website or contact our customer support team.
Last updated: February 2026